PZR Piano Solutions LLC – Terms & Conditions

Effective Date: 04/22/2026

Welcome to PZR Piano Solutions. By booking, scheduling, purchasing, or using any service provided by PZR Piano Solutions, you agree to the following Terms & Conditions. These terms are intended to provide clear expectations, protect both parties, and support a smooth and professional experience.

1. Services Offered

PZR Piano Solutions offers professional piano-related services, including:

• Piano Tuning

• Minor Repairs & Regulation

• Piano Cleaning

• Private Piano Lessons

  • Online

  • In-Studio

  • In-Home

All services are subject to availability, location, instrument condition, and professional discretion.

2. Booking & Acceptance of Terms

By submitting a booking request, lesson inquiry, intake form, payment, or deposit, you confirm that:

• You have read and agree to these Terms & Conditions

• You have read and agree to any applicable Lesson Policies, Service Policies, and Privacy Policy

• The information you provide is accurate to the best of your knowledge

• Final recommendations, scheduling, and pricing may depend on the actual condition of the piano, travel requirements, availability, and other appointment details

Submitting a form or inquiry does not guarantee scheduling.
All appointments and lesson requests are subject to availability, location, and approval by PZR Piano Solutions.

3. Pricing & Estimates

All listed prices, quotes, and estimates are subject to change based on actual conditions at the time of service.

Final pricing may vary due to:

• Piano condition

• Time required beyond the originally booked scope

• Additional requested services

• Travel or access complications

• The need for additional tuning stabilization, pitch correction, or repairs

Quotes provided before an appointment are considered estimates unless explicitly stated otherwise.

4. Piano Service Appointments (Tuning, Minor Repairs & Regulation, Cleaning)

4.1 Deposit Requirement

A 25% deposit is required at booking for all piano service appointments, including:

• Piano Tuning

• Minor Repairs & Regulation

• Piano Cleaning

Appointments are not considered fully reserved until the required deposit is received.

4.2 Deposit Refund & Cancellation Policy

• Cancellations or rescheduling made more than 24 hours in advance will receive a deposit refund or may have the deposit applied to a rescheduled appointment

• Deposits are non-refundable within 24 hours of the appointment

• Limited emergency exceptions may be considered at the sole discretion of PZR Piano Solutions

4.3 Remaining Balance

Unless otherwise stated, the remaining balance is due at the time of service completion.

Accepted payment methods may include:

• Card

• Cash

• Check

• Approved online payment methods

5. Piano Lessons (Single Lessons)

5.1 Payment

Single lessons may require payment at booking or before the lesson start time, depending on the booking setup in effect at that time.

5.2 Cancellation & Rescheduling

• Lessons canceled or rescheduled with more than 24 hours’ notice may be refunded or rescheduled

• Cancellations within 24 hours will be charged 50% of the lesson fee

• No-shows will be charged the full lesson amount

5.3 Late Arrivals

If a student arrives late, the lesson will still end at the scheduled time unless otherwise decided by the instructor. Lost time due to late arrival is generally not guaranteed to be made up.

6. Monthly Lesson Subscriptions / Recurring Plans

If PZR Piano Solutions offers monthly lesson subscriptions or recurring lesson plans, the following terms apply unless otherwise stated in writing.

6.1 Billing

• Monthly subscriptions are billed in advance

• Monthly subscriptions are non-refundable once processed

6.2 Cancellation, Rescheduling & Rollover

• Lessons canceled or rescheduled with more than 24 hours’ notice may be rescheduled or rolled over indefinitely based on availability

• Lessons canceled within 24 hours, missed lessons, and no-shows are forfeited

• Limited exceptions may be made for emergencies at the teacher’s discretion

Rollover lessons remain subject to:

• instructor availability

• current schedule openings

• active student status

• location and lesson format constraints

Rollover does not guarantee preferred dates or times.

7. Online, In-Studio & In-Home Lessons

7.1 Online Lessons

Students are responsible for:

• A stable internet connection

• A working device with audio/video capability

• A suitable learning environment

• Access to their instrument before the lesson begins

Technical issues on the student’s side may affect lesson quality and may not always qualify for refunds or make-up time.

7.2 In-Studio Lessons

Students should arrive on time and prepared. Parents or guardians of minors are responsible for timely pickup and appropriate supervision when needed.

7.3 In-Home Lessons

In-home lessons are available within a maximum travel radius of up to 1 hour from Downtown Tacoma.

• Requests outside this area may be considered case by case

• Additional travel fees may apply

In-home lessons are also subject to:

• availability

• location approval

• safe and accessible teaching conditions

• instructor approval

8. In-Home Piano Care Services

In-home piano care services, including tuning, minor repairs & regulation, and cleaning, are offered within up to 1 hour of Downtown Tacoma.

• Requests outside this area may be considered case by case

• Additional travel fees may apply

Customers are responsible for disclosing any relevant access limitations in advance, including:

• apartment or building access restrictions

• stairs or elevator limitations

• gate codes

• parking limitations

• military base or secured access requirements

Undisclosed access issues may result in additional charges or rescheduling.

9. Scope of Repair & Regulation Work

Minor Repairs & Regulation appointments are for minor issues only and do not include:

• Major repairs

• Full regulation

• Restoration work

• Extensive rebuilding

• Advanced structural or action work

Additional work, if needed, will be discussed with the customer before proceeding.

PZR Piano Solutions reserves the right to limit, decline, or refer work that falls outside the current scope of services offered.

10. Piano Condition, Tuning Stability & Service Limitations

Pianos vary greatly based on:

• Age

• Maintenance history

• Humidity exposure

• Structural condition

• String and tuning pin stability

• Prior repairs

Because of this:

• Tuning stability cannot be guaranteed, especially on older or neglected instruments

• Some pianos may require a pitch raise or multiple visits for better tuning stability

• Minor repairs may improve function without fully resolving deeper issues

• Cleaning is not a restoration service and may not fully remove cosmetic wear, discoloration, oxidation, or age-related finish issues

11. Right to Refuse or Stop Service

PZR Piano Solutions reserves the right to refuse, stop, or reschedule service if:

• Conditions are unsafe or unsanitary

• The piano or teaching space is inaccessible

• The instrument condition was materially misrepresented

• The requested work exceeds the scope of service

• The environment is disruptive or unsuitable for safe work or teaching

If an appointment cannot proceed due to unsafe, unsuitable, or materially misrepresented conditions, charges may still apply for reserved time, travel, or administrative loss.

12. Payment Issues, Chargebacks & Returned Payments

If a payment fails, is reversed, or is disputed:

• The customer remains responsible for the original balance due

• Future appointments may be paused until the balance is resolved

• Returned payment or processor-related fees may be added where permitted

• Fraudulent or abusive chargebacks may result in refusal of future service

13. Refund Policy

Unless otherwise stated in writing:

• Piano service deposits follow the piano service deposit policy above

• Single lessons follow the lesson cancellation policy above

• Monthly subscriptions are non-refundable once processed

• Completed services are generally non-refundable

If there is a concern with service quality, customers are encouraged to communicate promptly so a reasonable solution can be considered.

14. Privacy & Customer Information

PZR Piano Solutions respects your privacy.

We only collect and store the information needed to:

• provide piano services and lessons

• manage scheduling and communication

• process payments and invoices

• maintain basic business records

We do not sell or share your personal information.

Some information may be stored through secure third-party platforms used to operate the business, such as scheduling, invoicing, payment processing, website forms, or video lesson platforms.

15. Limitation of Liability

To the fullest extent permitted by law, PZR Piano Solutions is not liable for indirect, incidental, or consequential damages arising from:

• tuning instability after service

• pre-existing piano defects

• age-related instrument limitations

• cosmetic limitations in cleaning

• technology issues during online lessons

• scheduling disruptions outside our control

Any liability related to a specific service or lesson will not exceed the amount paid for that specific service or lesson.

16. No Guarantee of Outcomes

Lessons

Progress in lessons depends on factors such as practice, preparation, consistency, motivation, and individual learning pace. No guarantee is made regarding speed of progress or specific performance outcomes.

Piano Services

No guarantee is made that:

• one tuning will permanently stabilize pitch

• minor repairs will fully resolve deeper issues

• cleaning will restore all cosmetic wear

• older or neglected pianos will respond like regularly maintained instruments

17. Minors

If the student is under 18:

• A parent or legal guardian must approve the booking and these terms

• The parent/guardian is financially responsible for all lesson charges

• The parent/guardian is responsible for attendance, communication, and lesson readiness

18. Governing Law

These Terms & Conditions are governed by the laws of the State of Washington.

19. Updates to These Terms

PZR Piano Solutions may update these Terms & Conditions at any time. Continued use of services after updated terms are posted constitutes acceptance of the revised terms.